10 March, 2020

Susanna O’Sullivan appointed to Head Flow’s Technical Operations

Susanna’s cross-functional exposure underpins her comprehensive experience and knowledge of telecommunications, its operations and core technologies.

Communications and Entertainment company, Flow has announced the appointment of Susanna O’Sullivan as the company’s Senior Director of Technology Operations for Jamaica and the Cayman Islands.  This appointment marks the first time that a female has been appointed to head the Technology Operations Division in any of Liberty Latin America’s Markets which span the Caribbean and Latin America

In this new role, Susanna is charged with network transformation and customer experience for both the Jamaica and Cayman markets. Having spent her entire professional life in the Telecommunication industry in several strategic roles spanning Information Technology, Network Delivery, Customer Care, B2B Operations & Program Management, Business Intelligence, Quality Assurance and Operations, Susanna’s cross-functional exposure underpins her comprehensive experience and knowledge of telecommunications, its operations and core technologies

“As we continue to strengthen our structure to better serve the needs and priorities of our customers, we are identifying the best talents in our business to lead that charge,” shared Stephen Price, Country Manager, Jamaica as he commented on the appointment

“Susanna has an intimate understanding of our current needs, as well as our long-term strategy of building a fit for purpose business while enhancing our customers’ experience.  We look forward to the continued improvement in the business and to the execution of innovative strategies that will complement our focus on quality service delivery,” he continued

Susanna holds a Master’s in Management Information Systems from the University of the West Indies and recently upgraded her credentials with advanced studies in Business Analytics, Economics in Business and Financial Accounting from the prestigious Harvard Business School (online).

Her recent achievements include:

  • Improving service delivery and customer experience in the Jamaica Business with the management and successful launch of robotic process automation.
  • Driving the delivery of commercial priorities with key T&I dependencies enabling the region to effectively implement new product changes, speed upgrades, platform migrations, and workplace technology.

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