1 June, 2018

Flow Customers Get More Convenient New Features With Latest Release of MyFlow App

MIAMI, FL., June 1, 2018: The Customer self-care app from Flow, MyFlow was recently re-launched with several new features that make it even easier to use and more convenient for customers.

The newly refreshed app will be much more useful and convenient for customers. C&W’s SVP Customer Experience, Alvin Stokes said “It’s everything customers need right now and have been asking for – more features and more convenience – which allows them to control their own experience. The MyFlow app now has an easier log-in process and offers customers simple ways to pay their bills, view balances, top up and activate add-on combo plans all from the device in the palm of their hands.”

“This version of the MyFlow app also gives customers direct access to self-service options, for example, activating TV and mobile add-ons as well as offering handy solutions to easily solve service issues like remotely re-setting cable modems and set top boxes. Our customers are now more tech savvy than ever, and if they can resolve an issue themselves or even add a new service without having to go through an agent, that’s more than likely the option they’d prefer,” Stokes also said.

As Flow continues to improve its customers’ experience, they have also made enhancements to their Customer Care calling platform. The updates now make it easier for customers to pay bills, report service interruptions, set up credit card payments, receive outage updates and even send credit to their family and friends. Customers can follow the simple prompts to action all of the above services directly from the automated caller platform.

The MyFlow app is available in all 15 Flow markets and can be downloaded from the Apple or Play Stores. To download the MyFlow app, click here or visit www.discoverflow.co.

Also in Press releases

ICT Experts: Closing Gender Gap in ICT Critical to Caribbean Cybersecurity

Women remain vastly underrepresented, comprising only a small fraction of…

Read More

C&W issues a strong call at CANTO 2023 for the acceleration of digital connectivity in the Region

  Aventura, Florida (July 18th, 2023) – The 38th Annual CANTO…

Read More

Flow Sports selected as Official Caribbean Broadcaster of Netball World Cup 2023

Since 1963, the tournament has been hosted every four years…

Read More

C&W Returns as Headline Sponsor of CANTO 2023

The 2023 conference will be held under the theme of…

Read More

Fund Raising

Fund raising by cwc foundation

Read More

Get Involved

get involved with the CWC foundation

Read More

Cable & Wireless Charitable Foundation

Enabling Progress and Building More Resilient Communities

Read More