14 January, 2016
BTC Appoints Chief Operating Officer
The Bahamas Telecommunications Company (BTC) announces the appointment of Dr. Bornadata (Bonnie) Evans (née) Bain, another Bahamian, as Chief Operating Officer, effective today. She will report directly to Leon Williams, Chief Executive Officer of BTC.
This new role will provide day-to-day operational management to the Company, renewing our focus on rallying our customers and colleagues alike around the exciting new growth agenda in BTC. This includes launching island-wide IPTV, completing our super fast LTE mobile network, deploying fibre-to-the-home (FTTH) for faster broadband speeds, reinforcing our business network and upgrading our data centre capabilities.
Bonnie is a great addition to the team and sends a clear signal that the Bahamas can attract the brightest and most talented Bahamians back to their home country.
In her role as Chief Operations Officer, Bonnie will be responsible for improving BTC’s customer experience and business processes. Bonnie will oversee Technology and IT, including engineering operations in the field; Customer Operations, including leading our retail store refresh; Human Resources and Training and the B2B division. She will also be responsible for driving the profitability of the Northern Bahamas and Family Islands. Bonnie will be focused on improving day-to-day customer satisfaction and enhancing overall customer experience, modernizing business systems and practices to drive operational efficiency, simplicity and agility.
A Bahamian native, her career spans 15 years with a range of leading firms in senior management positions in operations, strategic marketing, product development, market research and consulting. Most recently, Bonnie was Senior Vice President of Commercial Operations at Spherix Global Insights, a Boston-based healthcare business intelligence and consulting firm. She is an accomplished leader with a strong record of driving operational excellence and exceeding revenue and profitability targets.
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