Customer Privacy Policy

We may collect information about you in the following ways (among others):

• Information you give us directly, such as when you purchase products or services, fill out a form for any of our Services, send us an e-mail, or respond to a survey.
• Automatically from your device, such as when you use an interactive or transactional service, television viewing controls, or use our Services.
• From third parties, such as service providers who provide us operational support.

Additionally, with respect to our customers in the United States, we collect Customer Proprietary Network Information (CPNI) from you when you use certain telecommunications Services. Please see the section on CPNI below for more information on our collection and use of your CPNI, including instructions if you wish to opt-out of our use of your CPNI for marketing.

You may provide information to us directly, including:

• Registration information: When you sign up for our Services, we require you to provide information about yourself and supporting documentation, including all or some of the following: your name, service and billing address, email address, telephone number, Social Security or other government-issued identifiers, driver’s license number, billing and credit records, and bank account and credit card numbers used to pay for our Services.
• Account Information: Information we use to identify you and to maintain your account and the Services, which may include date of birth, government-issued identifiers, next of kin, other biographical information, employment, and credit history.
• Payment and Billing Information: Information about your payments to us and the information on your billing statements and receipts.
• Contact Information: Information that we maintain to be able to get in touch with you.
• Social Media Information: When you interact with us on social media, we may collect your username, real name, profile picture, and any information you choose to share with us on the social media platform.
• Photographs: We may collect photos of the property at the service address in order to troubleshoot certain service issues.
• Communications: We may collect records of calls, emails, and chats with our customer service representatives.

We, or partners working on our behalf, may collect information automatically from the devices or software you use to access our Services. If you are using our Websites, applications (“apps”), or other digital channels, we may collect some of this information using web “cookies” and similar information-gathering technologies and maintain server logs. The types of information we may collect include:

• Online Analytical Information: We may collect information from your browser and activity on our Websites or apps, including details about your interaction with our Websites, apps, and electronic newsletters.
• Online Advertising Information: We and partners working on our behalf may collect information from your browser and activity on our Websites or apps that we use for advertising our Services to you on third-party websites or apps.
• Service Usage: We may collect information about your use of our Services. This includes, for example, your video selections when you use our cable television Services, your use of company-provided and third-party set-top boxes, remote controls, electronic program guides, video players, applications, tablets, and other devices and software that are connected to our cable system or other Services.
• Voice Commands: We may collect information from voice-activated or voice-controlled devices.
• Geolocation: We may collect your precise geolocation in connection with your use of our apps if you have that feature enabled on your device when you use our apps or access our Websites.
• Device and Network Activity Information: We may collect technical information about your use of devices on our network, for example, IP address, Domain Name Server, and statistics about your network activity.
• Video and Audio Recordings: If you use our home security services and activate recording features, we may collect video and audio recordings.

We may collect information about you from third parties, including: contact information, demographic data, information about your interests and purchases from other companies; credit history from reporting agencies; interests, activities, and employment history from social networks; and interaction with advertisements from online advertising companies.

Legal Bases for Processing Information: The processing of the personal data and other information outlined in this Privacy Notice is necessary to provide the Services you have contracted us to provide or to take preliminary steps in fulfilling our contractual duties to you. We may also process your personal data where it is necessary for pursuing our legitimate interests, to comply with a law, or after obtaining your consent.

• To provide and manage our Services: We may use information about you to provide the Services you requested, send you bills and invoices, provide technical support, authenticate access to your account, help with upgrades, detect and protect against fraud and the unauthorized use of our Services, provide you with personalized content, process and respond to your inquiries, administer disputes, and enforce our legal rights. As permitted by applicable law, we may monitor and record our communications with you for training, quality assurance, and to record details about the Services you order.
• To enhance our Services: We may use audience measurement and other demographic data to improve our Services and make programming and advertising more relevant. Viewership information may be used to determine which shows are most popular, how many people watch a program, and whether people are watching commercials. Activity data helps us learn how customers prefer to view programming.
• To customize our Services: Personalize your settings on our products and Services. We may use location data to identify which of our systems provides services to you in your area.
• For marketing and advertising: Deliver our and third parties’ advertisements or marketing messages to you, measure the effectiveness of our advertising, provide content recommendations, and send you promotions and offers for our Services, services of affiliates, and/or third parties.
• For troubleshooting: Collect activity data associated with particular devices to know where to deliver the Services and how to troubleshoot them.
• To maintain security of our systems: Protect and secure our Services, assets, network, and business operations and detect fraudulent or illegal activities.
• For legal compliance: Comply with legal processes, such as warrants, subpoenas, court orders, and lawful regulatory requests.

We may utilize artificial intelligence (AI) technologies to provide, enhance, and customize our Services, including improving billing processes, troubleshooting issues, conducting analytics, and optimizing overall service delivery. All personal data processed by AI is protected by security measures in compliance with applicable laws.

• Affiliates: We may share information with other members of our group of companies. From time to time, we may offer you services and/or offers from our affiliates.
• Telephone Services: We will only disclose or permit access to information specifically identifying your individual use of telephone services as required by law or as approved by you and as necessary to provide communications services.
• Commercial Partners and Other Third Parties: When you elect to participate in an offer presented on behalf of a Commercial Partner, we may disclose relevant information to such partner. We may disclose limited information, including name, address, and level of service, to non-affiliated entities for mailing list purposes unless you object.
• Service Providers: Vendors that perform business functions on our behalf (customer support, application development, postal mailings, analytics, security, IT, etc.) are contractually obligated to use information only for the purpose of providing those functions.
• Online Advertising Partners: We partner with companies that assist us in advertising our Services, including partners that use cookies and online tracking technologies to personalize, retarget, and measure advertising effectiveness.
• Law Enforcement and Governmental Entities: If allowed and after complying with applicable laws, we may disclose your information (including geolocation) to comply with valid legal processes. In some instances, we may be required to disclose information without your consent.
• Sale, Merger or Acquisition: We may transfer some or all information about you to another entity or its affiliates in connection with a merger, acquisition, sale of assets, or financing transaction. An acquiring party may not have the same privacy practices.
• Child Exploitation and Human Trafficking: We are required by law to report any evidence relating to violations of laws concerning child exploitation and/or human trafficking.