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Privacy statement

Cable & Wireless Communications respects the privacy and security of your personal data.  Cable & Wireless Communications is committed to providing you with a professional, valuable and personalised service whilst safeguarding your personal data.

This Privacy Policy has been created to explain to you the way in which Cable & Wireless Communications uses your personal data. This information will assist you to determine whether or not to provide Cable & Wireless Communications with your personal data.

Cable & Wireless Communications may update this Privacy Policy from time to time. We will notify you of all material changes through the Cable & Wireless Communications website at least 30 days prior to any change being implemented.

Definitions of personal data?

Personal data is any information that allows you to be identified. The types of personal data Cable & Wireless Communications will collect may include details of your name, address, telephone number, email address, fax number and date of birth.

Sensitive personal data is any sensitive data relating to you, including information about your racial or ethnic origin, political opinion, religious beliefs or other beliefs of a similar nature, membership of a trade union, physical or mental health or conditions, sexual life, commission or alleged commission of any offence or any proceedings for any offence committed or alleged to have been committed by you, the disposal of such proceedings or the sentence of any court in such proceedings.

The practices and procedures Cable & Wireless Communications follow to collect your personal data

Cable & Wireless Communications collect personal data from you through the use of enquiry and registration forms, direct personal contact with you (for example, over the telephone) and every time you email us your details. Cable & Wireless Communications will only use your personal data where it is necessary to do so because it is relevant to Cable & Wireless Communications’ dealings with you or where it is has your consent. Cable & Wireless Communications will not process sensitive personal data about you without your express consent.

Cable & Wireless Communications will use your personal data where it is necessary to do so because it is relevant to Cable & Wireless Communications’ dealings with you (i.e. it is relevant to the provision of the goods and/or services that you have requested from Cable & Wireless Communications) including for billing, customer service and network management.

With your consent, Cable & Wireless Communications will use your personal data for direct marketing, including the provision of offers for Cable & Wireless Communications and its third party partners' products and services and customer surveys.

Cable & Wireless Communications will only use your personal data in a way that is fair and lawful and to the extent to which it is necessary for Cable & Wireless Communications to use your personal data in its dealings with you and the purposes which are disclosed to you in this Privacy Policy or which are relevant to the reason for your giving your personal data to us. Cable & Wireless Communications will not sell, trade or rent your personal data to others.

Cable & Wireless Communications may disclose your personal data to carefully selected business partners and third party suppliers who it engages to provide services. However, other than as set out in this Privacy Policy, Cable & Wireless Communications will not disclose or share your personal data with any other third party without your express consent unless this is necessary to provide the services or products which you requested when providing us with your personal data or as required by law.

If you have consented at the point of collection to Cable & Wireless Communications (and/or any third party) providing you with direct marketing material you will be requested to elect the type of media via which this material shall be provided (for example, by post, e-mail, telephone or fax). Cable & Wireless Communications will only provide you with such material via your chosen media. If, at any stage, you object to Cable & Wireless Communications’ use of your personal data for direct marketing or to the media in which such material is being sent, you may choose to unsubscribe to its receipt. If you have consented to receive third party direct marketing you will need to unsubscribe directly with that third party.

Use of "cookies"

Cable & Wireless Communications may use "cookies" on its website(s). A "cookie" is information that a website puts on your hard drive so that it can remember pieces of information about you when you next visit the website or a related website. Cable & Wireless Communications may use cookies to record personal data about you when you use its website in order to facilitate your future activities. Unless otherwise notified by Cable & Wireless Communications, Cable & Wireless Communications will not use personal data sent in a cookie for marketing purposes and will not share this personal data with third parties. If you prefer not to receive cookies from Cable & Wireless Communications’ website, you can set your browser to warn you before accepting cookies and refuse the cookie when your browser alerts you to its presence. You can also refuse cookies by turning them off in your browser but this may impair your experience of Cable & Wireless Communications’ website.

Security of your personal data

Cable & Wireless Communications has in place appropriate technical and organisational security measures to prevent unauthorized or unlawful disclosure or access to or, accidental or unlawful loss of or destruction, or other damage to your personal data. These measures ensure an appropriate level of security in relation to the risks inherent in the processing and the nature of the personal data to be protected. Your securely held personal data will only be accessible by select authorised members of staff within Cable & Wireless Communications.

Transfer of your personal data

As Cable & Wireless Communications operates globally we may store your personal data in your home country and/or we may transfer your personal data to other Cable & Wireless Communications companies and carefully selected business partners and third party suppliers in other countries around the world where it is necessary to do so because it is relevant to Cable & Wireless Communications’ dealings with you and services provided to you. The laws of these other countries may not be the same as the laws regulating the use and transfer of personal data in your home country. Every Cable & Wireless Communications employee around the world is obliged to comply with Cable & Wireless Communications' comprehensive data protection compliance policies, including this Privacy Policy, and therefore Cable & Wireless Communications is confident that it is able to protect the security and confidentiality of your personal data and provide you with an adequate level of protection in each of the Cable & Wireless Communications offices in each of the countries to which your personal data is transferred.

Cable & Wireless Communications enforcement of this Privacy Policy

A Data Protection Officer has been appointed for Cable & Wireless Communications. The Cable & Wireless Communications office in your home country will be able to put you in contact with this person. If you have a question or enquiry about this Privacy Policy or a complaint about the way Cable & Wireless Communications has used your personal data you should first contact the Data Protection Officer who will be able to assist you.

Your rights to your personal data held by Cable & Wireless Communications

Cable & Wireless Communications will only keep your information for as long as we are either required to by law, or as is relevant for the purposes for which it was collected.

During this period, you may contact the Cable & Wireless Communications Data Protection Officer if you would like to access the personal data that we hold about you. This might include details (to the extent these are available to Cable & Wireless Communications) as to the source of that personal data; the purposes for which your personal data are being used and details of the parties with whom we may share your personal data. You may ask us to correct, update, supplement or delete your personal data. Any access request may be subject to a fee of £10 to meet our costs in providing you with the details requested.