Ericsson To Provide World-Class Managed Services For Flow Mobile Networks In Caribbean
Three-year contract for managed services of the Flow mobile network in the North Caribbean region. Covers field services and a cutting-edge Network Operations Center (NOC) to monitor traffic in twelve markets
Ericsson (NASDAQ:ERIC) will extend its long-term relationship with C&W Communications, which operates the retail brand Flow, and its new owner, Liberty Global (LiLAC Group), to provide world-class managed services, including operating and managing the Flow mobile network and field services and monitoring the network management for Flow in the Northern Caribbean region.
C&W and Liberty Global’s strategic partnership extension with Ericsson further strengthens their commitment in improving the quality and reliability of its services and strong network performance to customers. The three-year contract will include top-of-the-line field services (including corrective and preventive maintenance of the mobile core and radio equipment) and a Network Operations Center (NOC) to monitor and maintain the mobile network for Flow in the Anguilla, Antigua, Barbados, British Virgin Islands, Cayman Islands, Dominica, Grenada, Jamaica, St. Kitts & Nevis, St. Lucia, St. Vincent and Turks & Caicos markets. With these enhancements, Ericsson will help Flow deliver a best-in-class level of performance, such as higher network availability and reduced outages. As a result, customers will see improvements in data and voice quality and overall mobile experience, aimed at helping Flow further improve their Net Promoter Score (NPS); a measure which gauges a customer’s overall satisfaction with service as well as brand loyalty.
“This partnership with Ericsson is part of C&W’s strategy to continually invest in our network, improve the quality of service and innovate technology for our customers throughout the region,” said Carlo Alloni, Executive Vice-president and CTIO, C&W. “With this long-term business relationship with Ericsson, they will bring best practice processes, tools and methods to significantly improve our customers’ experience throughout our mobile network.”
“Continuing to provide managed services for Flow’s mobile network builds on our regional leadership, supporting our customers so that they can capitalize on innovation to increase their operational efficiencies and explore new go-to-market models. Ericsson will maintain the network at a superior quality so that subscribers enjoy the best experience available,” said Jean-Claude Geha, Head of Managed Services at Ericsson.
Ericsson is the global leader in telecommunications managed services, managing networks for multiple operators worldwide via a combination of global and local network operations centers. Ericsson employs 66,000 services professionals in 180 countries, and provides managed services for networks that serve more than 1 billion subscribers. In addition, Ericsson is present today in all high-traffic LTE markets including US, Japan, and South Korea, and is ranked first for handling the most global LTE traffic. Forty percent of the world's mobile traffic is carried over Ericsson networks.
This announcement provides an update on the Third Quarter performance and financial position of the Group since the six months ended 30 September 2015.
Cable & Wireless Communications plc results for the six months ending 30 September 2015
This announcement provides an update on the First Quarter performance and financial position of the Group since the year ended 31 March 2015. Interim results for the period ending 30 September 2015 are expected to be announced on 5…
2017 is already gearing up to be a great one for football fans across the region, as Flow and Manchester United – current FA Cup holders – team up to give Caribbean fans unprecedented access to the famous trophy. The trophy…
The Caribbean’s iconic comedy star, Majah Hype, is now a Flow Brand Ambassador. This internationally-recognized comedian is known for his infectious online videos, many of which have become viral sensations depicting hilarious Caribbean characters, including favourites “Di Rass,” “Grandpa James” and…
One year ago, Flow unveiled its new Flow Sports Network, giving fans an exciting and innovative viewing experience, forever changing the game in sports broadcasting in the Caribbean. In its first year, Flow Sports beamed over 4,000 hours of live and…