How do you assess the Company’s performance in 2010/11?

I am pleased with the progress we made in delivering our strategy and improving operations.

To finish the year with revenues up 4% and EBITDA up 1% is a respectable performance in the circumstances. Our Macau, Panama and Monaco & Islands businesses performed well. The Caribbean environment was difficult, and continues to be difficult, but the strength of our portfolio limited the impact in our financial results.

Most importantly, all of our businesses have been positioning for the future – developing propositions for mobile data, pay TV/triple play, high speed broadband, managed services and undersea cables. We also maintained our commitment to our corporate social responsibility programmes.

What are your aims for the business in 2011/12?

This year will be about putting in place the building blocks to grow the business.

To capture the opportunity of mobile data, we will be investing further in our networks and accelerating the roll out of smartphones. I also want to see more business units providing managed services for enterprises and governments. We’ll also continue to pursue opportunities to reshape our Group, building on areas of strength.

How important were the decisions to sell the business in Bermuda and invest in The Bahamas?

Both transactions showed our commitment to bring more focus to the Group.

The Bahamas Telecommunications Company (BTC) is in a region we understand and in which we have scale. The restructuring opportunity at BTC will also provide further impetus to the turnaround of our Caribbean business. We expect BTC to make a major contribution in future.

Bermuda was not a full service business. We found a committed buyer who received the support of the Bermudan Government, so we took the opportunity to divest.

The Caribbean is facing a challenging environment again next year. When do you expect the situation to improve there?

Our business felt the strain of depressed economies and ‘austerity’ budgets across the Caribbean. Disposable income dictates consumer spending on telephony and this remains weak. We don’t expect to see much improvement this year. Jamaica, in particular, remains difficult with potential for further structural declines if there is no change to the regulatory environment.

Our Caribbean team is taking the right steps to drive better performance – upgrading networks, improving customer services and revitalising our branding. Last year we launched a fightback in the Jamaica mobile market, stealing a march with our mobile TV product.

Panama’s performance was down slightly, although the second half was strong. What were the key levers?

Mobile, enterprise, broadband and pay TV were the key levers. In a four player market, our mobile business maintained market share above 50% and posted a 1% rise in revenue.

Broadband and TV revenue also increased – our +TV Digital service grew to over 44,200 subscribers at year end. In enterprise services, we had a particularly good second half, winning several government projects. I am very proud of these social telecoms projects, which utilise our expertise to deliver public services more efficiently. Last year we provided a telemammography service, which will ensure more Panamanian women have access to preventative screenings. In April, we were selected to provide a 911 emergency services platform in El Salvador. In all, a strong performance.